Application Support Engineer

Ampang Park (Near LRT)

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Job Description

  • Responsible for the provision of third level technical support for our customers
  • Investigation and diagnosis of technical issues raised by customers on their software deployments
  • Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
  • Log, track and update tickets in our issue tracking system
  • Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services

Requirements

  • Minimum 1-2 years of experience working in a technical support environment (Level 3 support)
  • Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic)
  • Database (e.g. one of Oracle, DB2, SQLServer)
  • Unix/Linux.
  • Minimum 1-2 years of experience working in a technical support environment (Level 3 support)
  • Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic)
  • Database (e.g. one of Oracle, DB2, SQLServer)
  • Unix/Linux.

Work benefits

  • MNC working environment
  • Medical coverage including spouse and children
  • Group term life insurance - 3 years of monthly salary¬†
  • Performance bonus
  • Annual bonus
  • 18 days leave
  • 14 days medical leave
  • MNC working environment
  • Medical coverage including spouse and children
  • Group term life insurance - 3 years of monthly salary¬†
  • Performance bonus
  • Annual bonus
  • 18 days leave
  • 14 days medical leave

Submit CV