Application Support Engineer

Ampang Park (Near LRT)

Responsible for the provision of third level technical support for our customers
Investigation and diagnosis of technical issues raised by customers on their software deployments
Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
Log, track and update tickets in our issue tracking system
Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services

Minimum 1-2 years of experience working in a technical support environment (Level 3 support)
Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic)
Database (e.g. one of Oracle, DB2, SQLServer)
Unix/Linux.

Minimum 1-2 years of experience working in a technical support environment (Level 3 support)
Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic)
Database (e.g. one of Oracle, DB2, SQLServer)
Unix/Linux.